Exchange & Return
Do you want to exchange your product? That is no problem at all.
• 1. First, inform us via firstname.lastname@example.org so that we know what your new order will be.
• 2. Then return your order via our fixed return procedure.
• 3. Your exchange will be processed immediately and as soon as we have received the item, we will immediately send you your new order, the shipping costs will be for our account.
• 4. Make sure that the items are not damaged, dirty, washed, altered, and that all labels or labels are still on / on the article.
• 5. If the new product is cheaper, you will receive a part of the purchase price.
• 6. If it is more expensive, you will receive a payment link from us via e-mail. Once you have paid, we will send you the new product.
It can sometimes happen that you want to return an order. Perhaps because you did not like the product or maybe there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After the cancellation, you have another 14 days to return your product. You will then receive the full order amount including shipping costs refunded within 14 days, provided that the items are returned in good condition. This means that the items are not damaged, dirty, washed, altered and all labels are still on the article. If the product is damaged or the packaging is more damaged than is necessary to try the product, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged during a return.
To return an item you can use our fixed return procedure or via the track & trace mail you have received, there is a link where you can return your order.
Note: the return costs are for your own account. These costs are € 6.80 per package up to 10 kg for Belgium and € 12.50 per package up to 2 kg for the Netherlands. From 2 to 10 kilos, the return costs for the Netherlands are € 15. You can pay this amount during the return procedure. For other countries, please inform us via email@example.com.
Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period starts from the day the last item of your order is delivered. To use this right you can contact us via firstname.lastname@example.org or click here to download the model withdrawal form. After receiving the return shipment the paid amount will be refunded within 14 days to your bankaccount.