FAQ

Do I need an account to order?
Yes, the advantage of having an account is that you have a profile on which you have all your data in one place. Go to 'Log in / Register' at the top of the page. Here you click on 'Register'. Then you can enter your details to create your own account. 

Are the details that I have to fill in for an account safe?
We respect the privacy of all users of our site and ensure that the personal information you provide to us is treated confidentially. We will not provide your personal details to third parties.

What are the delivery costs and delivery times?
Dress4Christ strives to ship your order within 3-5 business days after receiving your payment. The shipping costs are:

Belgium: € 4.95 for orders under € 50, - // Free for orders from € 50, -
Netherlands: € 7.90 for orders under € 75, - // Free for orders from € 75, -

Do you also ship abroad?
Yes, we also ship abroad, see here the shipping costs for foreign countries.

Are the prices including VAT?
Yes, all prices shown on the website include VAT.

What are the payment methods?
You can pay with iDEAL, credit card, Bank transfer, PayPal, Fast Checkout, Bancontact / Mister Cash and SOFORT Banking. For more info check the heading Payment methods on the webshop.

Can I also pick up my order?
No, It is not possible to pick up your order.

Can I have my order delivered to someone else?
If you place your order, you can choose to have it delivered to someone else.

I have given a wrong delivery address!
Accidentally passed a wrong delivery address? Please contact us as soon as possible. We will then try to change the order for you.

Can i cancel my order?
You can only cancel your order if it has not been shipped yet, please contact us directly at info@dress4christ.com. Otherwise you can always return the product (if it is in its original condition and packaging) up to 14 days after receipt of your order.

How can I return?
You have the right to cancel your order up to 14 days after receipt without giving any reason. After the cancellation you have another 14 days to return your product. You will then receive the full order amount including shipping costs refunded within 14 days, provided that the items are returned in good condition. This means that the items are not damaged, dirty, washed, altered and all labels or labels are still on the article.

You also have the right to withdraw from the contract within 14 days without giving any reason. To use this right you can contact us via info@dress4christ.com or click here to download the model form for right of withdrawal.

Are my details safe while paying in your webshop?
During the processing of your payment, your data is protected by our partner Mollie bv.

Where can I enter a discount code?
You can use a discount code in your shopping cart. Directly below the item overview in your shopping basket you can enter your discount code in the entry field, click on 'ok' and the discount will be calculated immediately. A maximum of one discount code can be used per order.

What should I do if I have a complaint?
If you have a complaint about our services or products you can always contact us via info@dress4christ.com We will treat your complaint as soon as possible, but in any case within 3 days after receiving the complaint you will receive a response from us receive.